Return and Cancellation Policy – Oral Prime

At Oral Prime, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Please review our return and cancellation policies below:

Return Policy

Products can be returned within 7 days of delivery, provided they are unused, unopened, and in their original packaging.
Customers are responsible for the cost of returning items.
A refund will only be initiated after our team has inspected the returned goods to ensure they meet the return criteria.

Cancellation Policy

Orders can be cancelled only before fulfillment. Once an order has been fulfilled, cancellation is not guaranteed.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By whatsapp number: +923314684127

At Oral Prime, your satisfaction means everything to us. If you are not fully satisfied with your order, we're here to help.

Refund Policy

1. Eligibility for Refunds

To request a refund, customers must provide:

Order Number

A clear description of the issue being faced (photos or videos may be requested for verification)

Once the information is reviewed, our team will assess whether the order qualifies for a refund. Approval is based on the nature of the issue and our internal quality standards.

2. Refund Conditions

If approved, the refund amount will be the total order value paid.

Refunds are issued only for valid issues confirmed by our support team.

Products must not be significantly used, damaged, or altered by the customer.

3. Non-Refundable Situations

Refunds will not be issued for:

Change of mind or preference after delivery

Incorrect use or damage caused by the customer

Delays in delivery caused by courier services

Orders where the customer fails to provide proof of issue

4. How to Request a Refund

Please contact our support team at whatsapp number +923314684127 with:

Your Order Number

The issue being faced.

Photo or video evidence (if applicable)

Our team will get back to you within 1–3 business days with the outcome of your request.

5. Refund Timeline

Once approved, refunds will be processed within 3–7 business days to the original payment method or as store credit if preferred.