Terms of service

Terms & Conditions – Oral Prime

Welcome to Oral Prime. By accessing or placing an order through our website, social media pages, or any other sales channel, you agree to the following Terms & Conditions. Please read them carefully.

1. General

These Terms & Conditions govern your use of Oral Prime products and services.

Oral Prime reserves the right to update, modify, or replace any part of these terms at any time, without prior notice.

Continued use of our website or purchase of our products constitutes acceptance of any changes.

2. Product Information

We strive to display accurate product descriptions, images, and details.

Slight variations in packaging, color, or design may occur due to lighting or manufacturing processes.

Oral Prime is not responsible for any allergic reactions or sensitivities caused by misuse of products. Please review ingredients before use.

3. Order Acceptance

Placing an order does not guarantee acceptance.

Oral Prime reserves the right to cancel any order in case of:

Payment issues.

Incorrect information provided by the customer.

Suspicious or fraudulent activity.

Product unavailability.

You will be notified if your order is canceled before dispatch.

4. Shipping

We ship within 24 hours of order placement.

Orders are shipped via Leopards Courier or PostEx.

Once a shipping label is created, orders cannot be cancelled.

Delivery times may vary based on location, weather, courier delays, or public holidays.

Full details are outlined in our Shipping Policy.

5. Returns & Refunds

Customers must share their order number and issue to request a refund.

The Oral Prime team will review the request and decide if a refund is eligible.

If approved, refunds are issued for the order value paid.

Products must not be used, damaged, or altered.

Full details are available in our Refund Policy.

6. Pricing & Payments

All prices listed are inclusive/exclusive of taxes (as applicable).

Prices may change at any time without notice.

We accept multiple payment methods, including Cash on Delivery (COD) and online payments.

7. Intellectual Property

All logos, product designs, packaging, artwork, photography, and website content belong exclusively to Oral Prime.

You may not copy, reproduce, distribute, or use any content without written permission.

8. Liability

Oral Prime is not liable for:

Delays caused by courier services.

Incorrect customer information.

Misuse or mishandling of products.

Minor differences in packaging or product appearance.

Oral Prime products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a professional if needed.

9. Privacy Policy

All personal information provided by customers is kept confidential and used strictly for order processing, delivery, and support.

We do not sell or share customer data with third parties except for courier and payment processing services.